Customer satisfaction is hugely important to us at UK Housing Alliance and in May 2008 we instructed an independent customer research company to undertake a telephone survey on our behalf to a random section of 100 of our customers. We wanted to find out exactly what our customers think of us, so we could ensure that they and all future customers get the best possible service from UKHA.

Not wanting to blow our own trumpet, we let our customers do it for us and you can see the results below.


Level of Service

  • 95% of customers were satisfied with the valuation consultant from UK Housing Alliance (UKHA)
  • 98% of customers agreed with the statements that 'The offer from UKHA was clearly explained to me'
  • 97% of customers agreed that 'The offer from UKHA was easy to understand'
  • 97% of customers agreed that 'The Valuation Consultant from UKHA was able to answer all of my questions'
  • 96% of customers agreed that the selling process with UKHA was simple
  • 86% of customers agreed that UKHA is a company you can trust
  • 93% of customers agreed that 'Overall I have been satisfied with my experience of UKHA'
  • 94% of customers would consider recommending UKHA to other people
  • 95% of customers thought they were given a fair price

Back to top of page


What would you spend the money on?

  • 58% of UKHA customer Paid of Debts
  • 28% invested the majority of it
  • 23% gave some to their children
  • 20% had a holiday
  • 20% bought things for the home
  • 10% bought a new car

Back to top of page


What our customers say


UKHA: Mrs B, Cardiff

"We decided to sell to UK Housing Alliance because unlike its competitors it offered us an independent valuation."

"UK Housing Alliance made the whole process of selling and renting back our house very easy and we were amazed that it only took a month from our initial enquiry to actually selling our house and freeing up our money."

UKHA: Mrs Hadley, Preston

"My husband and I were eager to enjoy the cash in our property but didn’t want to move so when we saw an advert on the television for UK Housing Alliance, which would enable us to sell our house, then rent it back, we were delighted."

"We found UK Housing Alliance to be extremely professional and the advisor who worked with us made the whole process very quick and easy, in fact we sold our house at the market value within three weeks. However, the main advantage to us is that we can continue to live in the house that has been our home for the last 30 years and we now have the freedom to do what we want to do using the money from sale."

"UK Housing Alliance most certainly gets ten out of ten from the Hadleys."

Back to top of page


Case Studies


UK Housing Alliance have helped many people realise their dreams by helping them sell and rent back their property. Detailed below is just a small sample as cases, with links to download the full cases study.

Case study 1: Sandra Croasdale
Last year Sandra Croasdale and her husband Brian from Oswaldwistle in Lancashire decided to downsize and free up some money, but they couldn’t find a suitable place to move to, despite looking at several properties.

But, as they were mulling over what they should do, Brian saw an advert for UK Housing Alliance (UKHA) on the television and realised it was possible to sell their house and rent it back. It seemed like the perfect solution. Download the full case study and see how Sandra and Brian have benefited through UK Housing Alliance.

Download the full case study (.pdf 134kb)

Back to top of page


To arrange an appointment click here now or call us on 0800 088 7620

Arrange
an appointment

Any questions?
Read our FAQs

"I’ve bought a motor home and given money to my children and grandchildren."

"Paid of the mortgage. Haven’t done anything with the rest yet but will either invest it or set up a small business." 

"Can visit son in Singapore whenever we want."

"Invested some to help towards retirement."

"He explained everything to me and made me a good offer. He bent over backwards to be helpful."

"He was brilliant! Took his time explaining it all to us."

"They were very good. He had done his research regarding property values in the area and was pleasant in his manner."

"He was brilliant! Took his time explaining it all to us."

"They offered 100% valuation but the others only offered 70%. We never actually saw any rep from the others as they just did it all over the phone. UKHA were personal."

"He was very personable, didn’t hide any facts and answered all questions."


Read more comments